City College Peterborough has added to its impressive awards achievements in recent years by being re-accredited at international standard for delivering excellent support to customers.
The Matrix Standard is the international quality framework for organisations that deliver information, advice and/or guidance, either as their sole purpose or as part of their service offering.
The college has been accredited to the Matrix Standard for more than a decade, demonstrating the high-quality information advice and guidance (IAG) services it provides to students of all ages in education, apprenticeships or work placements and the support it delivers to people with complex needs.
Roger Chapman, Head of the Matrix Service for The Growth Company said: “This is a fantastic achievement for City College Peterborough and I would like to congratulate the team on their success.
“We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available.”
“The Matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, City College Peterborough is working to provide the best possible support to their customers.”
Delighted with the award, Janet Bristow, Deputy Principal and Head of Service at City College Peterborough, said: “Offering high-quality, accessible and impartial information and advice to people to enable them to make well-informed choices on their career, learning, work or life goals is crucial to their success. I would like to thank all our staff and service users for their support to enable us to maintain this prestigious award.”
Notes to editors: about the Matrix Standard
- The matrix Standard is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Either as their sole purpose or as part of their service.
- Any organisation which manages, administers and delivers an information, advice and/or guidance service to support individuals in their choice of career, learning, work or life goals can become accredited to the matrix Standard. It does not matter whether the service or services are delivered face-to-face, through training, learning, remotely, or through a website.
- Organisations that have benefited from working with the Standard include Training Providers, Universities, Further/Higher Education Colleges, Schools and Academies, Sole Traders, Next Step Providers, Voluntary and Community Organisations and Private Businesses.
- The matrix Standard is owned by the Department for Education and is managed by The Growth Company on their behalf.