Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Customer interactions may cover a wide range of situations and can include: face to face, phone, post, email, text and social media. Customer service roles include: customer service trainee, customer service advisor, customer service assistant.
This is an apprenticeship standard. To gain this qualification Functional Skills Level 1 in English and Maths will also have to be achieved.
You will work towards a NVQ Level 3 Diploma in Customer Service.
You will cover a wide range of topics including:
- Organise and deliver Customer Service
- Understand Customer Service environment
- Understand customers and customer retention
- Resolve Customer problems
- Principles of business
- Manage personal and professional development
To gain this qualification Functional Skills Level 2 in English and Maths will also have to be achieved.
Download the course outline here.
To find out more, phone (01733) 761361, email firstname.lastname@example.org or complete the form below.