Intermediate Apprenticeship

You will work towards a level 2 Diploma in Customer Service.

You will cover a wide range of topics including:

  • Deliver Customer Service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development
  • Communicate with customers in writing

To gain this qualification Functional Skills Level 1 in English and Maths will also have to be achieved.

Advanced Apprenticeship

You will work towards a NVQ Level 3 Diploma in Customer Service.

You will cover a wide range of topics including:

  • Organise and deliver Customer Service
  • Understand Customer Service environment
  • Understand customers and customer retention
  • Resolve Customer problems
  • Principles of business
  • Manage personal and professional development

To gain this qualification Functional Skills Level 2 in English and Maths will also have to be achieved.

To find out more, phone (01733) 761361, email choices@citycollegepeterborough.ac.uk or complete the form below.


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