Intermediate Apprenticeship

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Customer interactions may cover a wide range of situations and can include: face to face, phone, post, email, text and social media. Customer service roles include: customer service trainee, customer service advisor, customer service assistant.

This is an apprenticeship standard. To gain this qualification Functional Skills Level 1 in English and Maths will also have to be achieved.

Advanced Apprenticeship

You will work towards a NVQ Level 3 Diploma in Customer Service.

You will cover a wide range of topics including:

  • Organise and deliver Customer Service
  • Understand Customer Service environment
  • Understand customers and customer retention
  • Resolve Customer problems
  • Principles of business
  • Manage personal and professional development

To gain this qualification Functional Skills Level 2 in English and Maths will also have to be achieved.

To find out more, phone (01733) 761361, email apprenticeships@citycollegepeterborough.ac.uk or complete the form below.


Please leave this field empty.