Background

NetSupport has been working with City College, Peterborough, since 2012. That year, we began by hosting a single apprentice, but since that first positive experience, we have had a total of ten – the majority of whom are still working with us and some having achieved national recognition.

Initially, we recruited apprentices for our IT Support and Product Testing departments; however, more recently, we have expanded this by offering placements in our Marketing and Customer Service teams.
Our apprentices

Our Marketing apprentice, Chloe Bray, has been with us for almost a year and has already made an important contribution to this busy department, whilst simultaneously learning a whole range of new skills. She says of her apprenticeship: “After studying Marketing in more depth for one of my A-level Business Studies modules, I found I had a real interest in this area – and, combined with my interest in graphic design, the apprenticeship with NetSupport seemed like the perfect fit for me.

“I would definitely recommend apprenticeships to anyone who wants gain experience in the workplace whilst studying. I’ve gained a huge range of new skills, including some I never thought I would get to cover, as well as a lot more confidence in both myself and my work.”

Daniel Woods, an apprentice in our Software Testing team, is currently working towards his Level 4 Diploma in ICT Professional Competence. Commenting on his apprenticeship, he says: “Looking back, I’m so glad I chose to go down the apprenticeship route. For me, working whilst learning has helped so much in my progression. Not only have I gained skills within my job, but I have also grown in confidence. I would highly recommend doing an apprenticeship. I’ve learnt more than I originally thought and I’ve also gained experience in a workplace environment.”
Rewards for everyone

To support their college work, during their placements with us, our apprentices gain not only specialist knowledge and practical experience in their chosen area of study, but they also learn valuable workplace skills, such as communication, working with others, problem solving, working on their own initiative, interpersonal skills and so on.

At NetSupport, we believe it is essential to support young people as they make the transition from an educational environment to a workplace one. As a result, those who work hard and achieve good results here have seen their efforts rewarded with a permanent position with our company.
Working in partnership

Commenting on our partnership with City College, Al Kingsley, MD of NetSupport says: “NetSupport has been delighted to work with City College to host apprentices over the past few years. The investment that we make in developing and training them is key to them becoming valuable contributors to our workforce. Building apprentices’ skills is enormously beneficial for both them and us – and it has enabled NetSupport to continue to build teams with exactly the right skills and personal attributes we need.

“We see apprenticeships as a credible alternative pathway to university, and, given the nature of modern apprenticeships, they would be far more accurately described as ‘workplace degrees’. The partnership we have developed with City College, who add huge value and support to the apprenticeship programme, is one we would advocate for other employers to engage with.”